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  1. #1

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    Discounts and accounts

    Hi

    Have a question about discounts and assigning tickets etc. First year we went it was on the old ticket system the next time was on the new system and we had one person buy all the tickets, because of all the hassle he didn't assign the tickets to separate people we just left them in his name.

    So this time someone else is going to get all the tickets.

    So questions are:
    How do we make sure each person gets another step toward gold discount and how once I have bought all the tickets do I assign them out to each person?

    I think there was a guide for this at one point but not sure where it is now.

    Cheers

    Tom

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  2. #2
    Have LANbox will travel dexdiner's Avatar
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    Contact support, they probably need to do some back office work for this.

    http://support.multiplay.co.uk/

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  3. #3

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    Thanks for that link, I knew there was a support page but couldn't see anything useful on the main insomnia site. I logged a ticket on that one and it just sends it to ticket factory.

    I will post with any updates if they are of any use

    Cheers

    Tom

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  4. #4
    Kharne & Shed's BFAM Staff Member GeoSnipe's Avatar
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    hey paper

    To make sure everyone who attends gets the event added to there loyalty level they will indeed need to have the ticket assigned to their own account.

    To do this they will need to get the person who purchased the tickets to log into the seat picker and follow the assign tickets part of the linked guide below:

    Seat Picker Guide

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  5. #5

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    Hi thanks for that. The guide really helps, it says I need to put a nickname in, is this a ticket factory nickname or a multiplay nickname?

    Also what do we do about the last event we went to that we didn't assign properly?

    I got a reply from mutiplay support saying that they no longer deal with event problems so I need to use the form on the main site that just seems to link to ticket factory. I have sent TF a ticket as well but haven't had anything back yet.

    Cheers

    Tom

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  6. #6

    Join Date
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    interesting response from Ticket Factory, not an answer to the question I asked but I have gone back on that, they are saying the Earlybird is better than the loyalty discount.

    "I can confirm that the loyalty discount is not applicable on the early bird tickets and these must be booked before the 1st December, the early bird offer is better than the loyalty discount, I would advise booking in the early bird."

    is this true? if so whats the point of the loyalty discount?

    Cheers

    Tom

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  7. #7

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    Loyalty discounts *for instance Gold* give you an upgrade to early access, so if you buy an early bird BYOC normal, you'll get your early access for free...iirc.

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